Sales Policy
In order to ensure the best quality products delivered to customers in a thorough and convenient process for customers, KODO provides the following delivery policy:
– Nationwide delivery service, applied to customers who buy goods on website, Fanpage and call and buy directly at the store.
– The order will be delivered to the address provided by the customer through a reputable intermediary shipping service or from KODO’s staff.
1. Delivery Time:
Orders inside and outside Ho Chi Minh City HCM:
– Delivery time is 1-2 days after order.
– Orders before 11:30 noon will be delivered in the afternoon of the same day.
– Orders after 11:30 will be delivered in the evening and the next morning.
– Orders in other provinces:
– The duration is 2-3 days for the central area of the province or city;
– 3-7 days for suburban areas, districts, communes, towns …
– Saturday, Sunday and public holidays are excluded.
General provisions:
– Order processing time will be counted from the time you receive your completed payment.
– Can change the delivery time according to the customer’s request
– Your order will be delivered up to 2 times. In case the first delivery is unsuccessful, there will be staff to contact to arrange the 2nd delivery schedule with you, in case you still cannot be contacted again or do not receive any response from you, the order will no longer be valid.
– To check your order information or status, please inbox Fanpage or call the hotline number …, provide information including name, phone number to be checked.
– When the goods are delivered to you, please sign the confirmation with the delivery staff and check that the quantity and type of goods delivered are correct.
– Please keep the shipping receipt and purchase invoice for comparison and inspection.
2. Delivery fee:
– Free nationwide delivery with orders from VND 500,000 or more
– Shipping fee for each area for orders under VND 500,000 is as follows:
+ Inner City, Suburban HCMC: 20,000 VND
+ Other provinces: 25,000 VND